Refund Policy for Crust & Craft Pizzeria
Thank you for choosing Crust & Craft Pizzeria located at Pizzeria Roma, Via Vittorio Veneto, 125, 00187, Rome. At Crust & Craft Pizzeria, we strive to deliver delicious pizza and exceptional service. This Refund Policy covers any purchases made through our website at openpromenade.site or over the phone at +39 06 1234 5678.
Order Cancellation
If you need to cancel your order, we kindly ask that you do so at least 30 minutes before the scheduled delivery or pickup time. To cancel, please contact us at +39 06 1234 5678. Cancellations made in due time will be refunded in full to your original payment method.
Refund Eligibility
If you are not satisfied with your order due to issues such as incorrect items or unsatisfactory quality, you are eligible to request a refund. Please report the issue within 2 hours of receiving your order by contacting our customer service at +39 06 1234 5678. We will require a brief explanation and, if possible, photographic proof.
Processing Refunds
We will process eligible refunds back to the original payment method within 5-7 business days upon receiving your refund request. This period allows us to investigate the issue and, where necessary, prepare your refund. The actual time for the refund to appear on your account statement may vary depending on your bank or payment provider.
Non-Refundable Items
Please note that we cannot offer refunds for items consumed beyond what is reasonable to determine the issue with the order. Additionally, if an order has been placed with a promotional or discount code, it is only eligible for a refund up to the amount paid, not the full item value.
Exchanges
While we do not offer direct exchanges, if your order was incorrect or unsatisfactory, we are happy to address this with a replacement or a refund following our Refund Policy.
Gift Cards
Gift cards purchased for Crust & Craft Pizzeria cannot be returned or refunded. However, they do not expire and can be used for future orders on our menu items, excluding beverages.
Questions or Concerns
If you have any questions or concerns about your order or this Refund Policy, please contact our customer support at +39 06 1234 5678. We are dedicated to ensuring your satisfaction with every order.
Policy Changes
This Refund Policy is subject to change at any time. We recommend reviewing it periodically to stay informed of any updates. Your continued use of our services after any changes constitute your acceptance of the new terms.
Last updated: April 2023